Hi Hume.ai team,

First off, I want to say how much I appreciate the incredible work you're doing around sentiment analysis and mental state detection. I'm a big fan of the platform and excited about its potential.

To help make Hume.ai a truly global product, I’d like to raise a concern regarding latency when using the service from Australia. Currently, there's a delay of up to 5 seconds, which significantly impacts the user experience—especially for real-time applications like scheduled calls via Twilio.

To address this, we’d ideally need either:

A local access point in Australia, or

A way to easily deploy servers regionally, allowing seamless integration between Twilio and Hume.ai.

Our startup, CareCall, is keen to continue building with Hume.ai, but we need reliable performance for our Australian clients. I’m happy to provide more technical details if needed and would love to explore any solutions or support you can offer.

Thanks again for your innovation and dedication